Delete your PhotoLuxie account
You can ask for your PhotoLuxie account to be deleted at any time, whether you use it from the Android app or from app.photoluxie.com.
How to ask
- Email [email protected] from the email you sign in to PhotoLuxie with, with the subject “Account deletion” and the name of your studio.
- If you have a paid subscription, cancel it first: at app.photoluxie.com in a browser, “Plan” → “Manage subscription”.
- We will reply within one month and write to you when the deletion is complete. If the email comes from a different address, we may ask you to confirm that the account is yours.
What is deleted
- Your account and your studio, with all its settings.
- All galleries, photos, videos and their files. The gallery links stop opening for your clients.
- Everything else the studio has in PhotoLuxie, such as Shoots, contracts, pricing guides, vendors and LuxieSend transfers.
What is kept, and for how long
- The payment records we need for our tax records, for as long as tax law requires.
- Database records in our provider’s point-in-time recovery for up to 30 days, and in a temporary copy of the database for up to 7 days, only to recover from a disaster.
- Reports of illegal content, only as long as needed to handle them or as the law requires.
- Events written to your Google Calendar stay there, because they are in your own Google account.
Details in the Privacy Policy, section 10.